Return & Refund Policy

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At VANDEE, we are committed to providing premium-quality apparel and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept return requests under the following conditions:

• The item must be returned within 7 days of delivery.
• The product must be unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact.
• The product must be in its original condition without any signs of damage caused by the customer.

2. Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse, improper handling, or normal wear and tear.
• Products without original tags or packaging.
• Customized or personalized products.
• Items purchased during special clearance or final sale promotions unless received in damaged condition.

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please contact our support team within 48 hours of delivery and provide:

• Order number
• Product photographs
• Description of the issue

After verification, we will arrange a replacement or refund as applicable.

4. Return Process

To initiate a return:

1. Contact our customer support team at support@myvandee.com
2. Mention your order number and reason for return.
3. Our team will review your request and provide return instructions.
4. Once the returned item is received and inspected, we will notify you regarding approval.

5. Refunds

Upon successful inspection and approval:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges subject to product availability for:

• Size-related issues
• Damaged or defective products
• Incorrect products received

If the requested size is unavailable, a refund or store credit may be offered.

7. Cancellation Policy

Orders can be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may initiate a return after delivery if eligible under this policy.

8. Contact Us

For any return, refund, or cancellation-related queries, please contact:

VANDEE Customer Support

Email: support@myvandee.com
Phone: +91 99262 57775
Website: www.myvandee.com