Return & Cancellation Policy – Vandee

Returns

At Vandee, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

• Returns are accepted within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags intact.
• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
• Certain items such as personalized, customized, innerwear, or clearance products may not be eligible for return unless received damaged or defective.

Return Process

To initiate a return:

1. Contact our support team with your:
   • Order ID
   • Product details
   • Reason for return
   • Photos (if item is damaged/incorrect)
2. Once approved, our team will guide you through the pickup or return shipping process.
3. After the returned item passes quality inspection, the refund or replacement will be processed.

Refunds

• Refunds are processed within 5–7 business days after the returned item is received and inspected.
• Refunds will be credited to the original payment method.
• In case of Cash on Delivery (COD) orders, refund may be processed via bank transfer or store credit.

Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once the order has been dispatched, cancellation may not be possible.
• If prepaid orders are cancelled successfully, refunds will be initiated within 5–7 business days.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos/videos. We will arrange a replacement or refund as applicable.

Contact Us

For return, refund, or cancellation support, contact us at:

• Email: support@myvandee.com
• Phone: +91 99262 57775
• Working Hours: Monday to Saturday, 10 AM – 6 PM

We appreciate your trust in Vandee and are committed to ensuring customer satisfaction.